10jli Frequently Asked Questions

10jli requires a government-issued Philippine photo ID for KYC verification. Accepted documents include a UMID card, Philippine passport, SSS ID, driver's licence, or PhilSys national ID. You'll also need to submit a clear selfie holding your ID. For withdrawals above a certain threshold, a proof-of-address document such as a utility bill or bank statement may be requested. Most KYC submissions are reviewed within 24 hours.

On the 10jli login page, click "Forgot Password" and enter your registered mobile number or email address. 10jli will send an OTP or a password reset link to your registered contact. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact 10jli's 24/7 live chat support and an agent will assist you through a secure identity verification process.

No. 10jli's Terms and Conditions strictly prohibit holding more than one account per person. Creating duplicate accounts — whether using different names, mobile numbers, or email addresses — is considered a serious breach and will result in all associated accounts being permanently closed and any balances or winnings being forfeited. If you believe a duplicate account was created in error, contact 10jli support immediately.

To close your 10jli account, contact the support team via live chat or email at [email protected] and request a permanent account closure. Before closing, ensure any remaining balance is withdrawn to your GCash or bank account. Note that account closure is different from self-exclusion — if you are closing your account due to gambling-related concerns, consider requesting a self-exclusion instead so that 10jli can support your responsible gaming journey.

Log in to your 10jli account and go to the Deposit section. Select GCash as your payment method, enter the PHP amount you wish to deposit, and confirm. You'll be redirected to the GCash app or a GCash payment page to authorise the transaction. Most GCash deposits to 10jli are credited instantly. The minimum GCash deposit is ₱100. Make sure the GCash number is registered in your own name to comply with 10jli's KYC requirements.

The minimum single deposit at 10jli Casino is ₱100, regardless of payment method. This applies to GCash, PayMaya, BPI, BDO, Metrobank, and other accepted Philippine payment channels. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification under 10jli's anti-money laundering compliance procedures.

GCash and PayMaya withdrawals from 10jli are typically processed within 30 minutes of approval, making them the fastest options for Filipino players. Bank transfers to BPI, BDO, or Metrobank accounts take one to three business days depending on the bank's processing schedule. All withdrawals require completed KYC verification. The minimum withdrawal amount is ₱100. 10jli does not charge withdrawal fees, though your bank or e-wallet provider may apply their own charges.

Yes, 10jli fully supports PayMaya (now Maya) for both deposits and withdrawals. The process is identical to GCash — select PayMaya in the cashier section, enter your amount in PHP, and authorise through the Maya app. PayMaya deposits are credited instantly in most cases. Withdrawals to PayMaya wallets are processed within 30 minutes after 10jli's standard withdrawal approval. Make sure your PayMaya account is fully verified and registered in your own name.

10jli Casino does not charge its own fees for deposits or withdrawals. However, third-party payment providers — including GCash, PayMaya, BPI, BDO, and Metrobank — may apply their own transaction fees or service charges based on your account type and the transaction amount. 10jli recommends checking your e-wallet or bank's current fee schedule before initiating large transactions.

10jli offers an extensive slots library featuring titles from some of the most popular game providers in the Asian market, including JILI Games, PG Soft, Pragmatic Play, and Hacksaw Gaming. Filipino favourites include JILI's Money Coming, Fortune Gems, and Boxing King — all available in PHP. New slot titles are added regularly. Players can filter games by provider, volatility level, or new arrivals from the 10jli games lobby.

Yes, 10jli Casino features a full live dealer casino lobby including live baccarat (standard and mini), live roulette, live blackjack, dragon tiger, and Sic Bo. Live baccarat is especially popular among Filipino players who enjoy the real-time casino atmosphere. Tables are hosted by professional dealers with multiple betting limit options — from low-stakes ₱20 tables to high-roller rooms. The live casino is accessible on both desktop and mobile.

Absolutely. 10jli's platform is fully optimised for mobile play directly through your browser — no app download required. All games, including slots, live baccarat, bingo, and the fishing games, are compatible with Android and iOS devices. Simply visit 10jli.vip on your phone's browser and log in as usual. 10jli's mobile interface adjusts automatically to your screen size for a smooth gaming experience even on 4G or LTE connections.

RTP varies by game and is determined by the individual game provider, not by 10jli. Most JILI and PG Soft slot titles available on 10jli carry an RTP between 96% and 97.5%, which is consistent with industry standards for licensed online casinos. Game-specific RTP figures are typically displayed in each game's information panel within the 10jli lobby. 10jli does not adjust or modify RTP settings provided by certified game suppliers.

10jli offers a range of sports and specialty betting options tailored to the Filipino market. Availability of specific products including sabong-style events depends on current regulatory status and operator licensing. Check the 10jli games lobby for the most up-to-date selection of available betting categories. The platform also covers PBA basketball, NBA, international football, UFC, and boxing — all popular among Filipino sports bettors.

10jli Casino offers a welcome bonus for newly registered players on their first deposit. The exact bonus amount and structure may vary based on current promotions — visit the 10jli promotions page after logging in to see the latest offer. All welcome bonuses are subject to minimum wagering requirements before withdrawal. New players are advised to read the specific bonus terms displayed during the claim process before accepting any promotional offer at 10jli.

A wagering requirement means you need to bet your bonus funds a set number of times before you can withdraw any winnings derived from that bonus. For example, if 10jli credits you with a ₱200 bonus and the wagering requirement is 20x, you need to place ₱4,000 in total bets before the bonus converts to withdrawable cash. Wagering requirements apply only to bonus funds, not to your own deposited money. Requirements and eligible games are specified per promotion.

Yes, 10jli operates a tiered loyalty program that rewards regular players with points for every real-money wager placed. Accumulated points can be exchanged for bonus credits, free spins, or cashback rewards. Higher-tier players — Silver, Gold, and Platinum — unlock additional perks including dedicated account managers, faster withdrawals, and exclusive reload bonuses. Log in to your 10jli account and visit the "Rewards" or "VIP" section to check your current tier and points balance.

Not all games contribute equally to wagering requirements for 10jli bonuses. Slot games typically contribute 100% of each bet toward clearing a wagering requirement, while live casino games such as baccarat and roulette may contribute at a lower rate — often 10% to 20%. Some games may be fully excluded from bonus play. The eligible games list and contribution rates are specified in the terms of each individual 10jli promotion. Check the promotion details before choosing which games to play with bonus funds.

10jli Casino operates under applicable Philippine gaming regulations as overseen by the Philippine Amusement and Gaming Corporation (PAGCOR), which is the government authority responsible for licensing and regulating online gambling in the Philippines. PAGCOR-regulated platforms are required to meet strict standards for fair play, player fund protection, anti-money laundering compliance, and responsible gaming. 10jli is operated exclusively for the Philippine market.

The minimum legal age to gamble at 10jli Casino is 21 years old, in line with Philippine law and PAGCOR's age restrictions for casino-style gambling. This is a strict, non-negotiable requirement. All players are required to verify their age during the KYC process before real-money play is enabled. 10jli employs automated age screening and manual document review to enforce this requirement. Accounts found to belong to under-21 players are immediately and permanently closed.

To self-exclude from 10jli, log in to your account, go to Account Settings, and select the Responsible Gaming section. You can choose a temporary self-exclusion period (1 to 12 months) or request a permanent self-exclusion. Self-exclusion requests are processed within 24 hours. Once active, your account is suspended and all marketing communications cease. For urgent cases, contact 10jli's 24/7 live chat support and an agent will apply the exclusion immediately.

Log in to 10jli, navigate to Account Settings, and open the Responsible Gaming tools section. Select Deposit Limits and choose a daily, weekly, or monthly PHP cap. Your chosen limit takes effect immediately. If you later wish to reduce your limit further, the change is instant. Requests to increase a deposit limit are subject to a 7-day cooling-off period to protect against impulsive decisions. 10jli encourages all players to set a deposit limit as a baseline responsible gaming measure.

If gambling is causing financial, emotional, or relationship problems in your life, please act now rather than later. Start by activating a self-exclusion or deposit limit on your 10jli account — contact 24/7 live chat support for immediate help. Tell someone you trust. Seek professional guidance from a licensed Filipino mental health counsellor or your nearest social welfare office. PAGCOR also provides responsible gaming information and referral resources through its official channels. You are not alone, and getting help is the right call.